We ordered this carrier, had some problems with shipping and the company did everything they could to make it right. Gold stars all around. I would buy from them any day any time. The carrier itself was easy to assemble. Eight bolts, easy directions, hard to mess up. The one addition I would make to the instructions is: after it is assembled, use an alcohol swab to wipe the area and then drying the area before applying the reflective stickers. I did add additional reflective stickers to be unmistakable at night, but this is not necessary for most. The carrier fits well in the trailer hitch receiver with very little wiggle room. It is sturdy and rides well in travel. And I love the fact I can raise it vertical when it is not loaded to be mostly flush with the back of our vehicle. Nothing bad to say… it is perfect for our needs! I like that the stinger (the part that goes into the car’s trailer hitch) has three (3) different holes so you can choose how close you want the carrier to the vehicle. I like a little space so can can step between the vehicle and carrier when traveling to access things in the vehicle. I can also position the carrier so when the carrier is vertical it is right against the spare tire. Nice flexibility!!! One more comment: I added a 4 inch drop down hitch to the vehicle so the top of the carrier was lower than the bottom of our van back doors. So when the carrier is not loaded, I can open the doors over the top of the carrier. This is convenient at times when camping or traveling. What is not to like? We are very happy with this purchase!!!